ph34r my l33t ignoring things skillz!
Feb. 18th, 2004 01:44 pmSo. I recently ordered some stuff online, and because I was VERY EXCITED about the stuff I ordered, I wanted it YESTERDAY. So after a week, I went to the website I ordered stuff from, and followed the "How long will my order take?" FAQ to the page with info about the order times, read the page content, saw the phrase "responded to within two working days", added two days for Express post, and sent off a panicky email to the supplier, asking where my COOL STUFF! was. To which they politely responded by pointing out the VERY LARGE BOX on the page I had been reading that said, in VERY LARGE letters "Accessories: 3-7 days for processing". Yoink.
So I wanted to ask, more generally, about web experiences and paradigms for this sort of thing - evidently if you have short, specific info like that, then an isolated box, clearly labelled (which this was) is great for really making that info easy to find. Except that becaue I'd been pointed at a page, I read the text on the page, without bothering with the boxes. Now, the supplier has clearly done everything they can to make the information stand out, and I must point out that I wandered around at my current job for *months* wishing we had a coke machine before realising there was one. In the kitchen, where I went every day. And they're kinda hard to miss. So it could just be that I'm a nuffnuff. But I have this theory, along the lines of mountains painted pink, that things that are just too obvious, we filter out. The box was clearly stand-alone information, but I was looking for a *page*, so I ignored the box.
Very much ala _The Purloined Letter_, now that I think about it.
Anyway. Buy stuff from wildilocks. They managed to refrain from calling me a moron, despite the overwhelming evidence, and they're great at providing info on how long they take to process orders :)
sol.
.
So I wanted to ask, more generally, about web experiences and paradigms for this sort of thing - evidently if you have short, specific info like that, then an isolated box, clearly labelled (which this was) is great for really making that info easy to find. Except that becaue I'd been pointed at a page, I read the text on the page, without bothering with the boxes. Now, the supplier has clearly done everything they can to make the information stand out, and I must point out that I wandered around at my current job for *months* wishing we had a coke machine before realising there was one. In the kitchen, where I went every day. And they're kinda hard to miss. So it could just be that I'm a nuffnuff. But I have this theory, along the lines of mountains painted pink, that things that are just too obvious, we filter out. The box was clearly stand-alone information, but I was looking for a *page*, so I ignored the box.
Very much ala _The Purloined Letter_, now that I think about it.
Anyway. Buy stuff from wildilocks. They managed to refrain from calling me a moron, despite the overwhelming evidence, and they're great at providing info on how long they take to process orders :)
sol.
.